Replacement Policy – Zoneck
At Zoneck, we take pride in delivering high-quality, authentic wristwatches. We understand that sometimes, despite best efforts, a replacement may be necessary. Our replacement policy is designed to be fair, transparent, and protective—for both you and us.
✅ Eligibility for Replacement
A product is eligible for replacement only under the following conditions:
Manufacturing Defect:
Functional issues (watch not working, buttons unresponsive)
Physical flaws (misaligned dials, defective straps)
Wrong Item Delivered:
If you received a product different from what you ordered.
Transit Damage:
If the product was damaged in shipping (with unboxing video as proof).
📅 Replacement Request Time Frame
You must request a replacement within 24 hours of receiving your order.
Important: Requests beyond this window will not be entertained due to the delicate and high-value nature of our products.
📦 Replacement Conditions
Original packaging must be intact.
The product must be unused and unworn.
Serial number, tags, invoice, and warranty cards must be included in the return package.
A clear unboxing video is mandatory for transit damage claims.
Zoneck reserves the right to inspect the returned product before approving the replacement.
❌ Non-Replacement Cases
We do not accept replacements in the following cases:
Change of mind or personal dislike after purchase
Minor scratches or cosmetic issues caused by mishandling
Damage due to incorrect usage, water exposure (if not water-resistant), or negligence
Requests made beyond the 24-hour window
No unboxing video for damaged-on-arrival cases
🚚 Replacement Process
Raise a request by emailing us at help.zoneck@gmail.com with:
Your Order ID
Issue details
Photos/video (especially for damage claims)
Our team will verify and confirm eligibility.
If approved, we’ll arrange a pickup or share return instructions.
After inspection, a replacement product will be shipped within 5–7 business days.
🛡️ Zoneck’s Right to Decline
We reserve the right to deny a replacement if:
Product is found used or tampered with
Return is incomplete or false claims are made
The issue reported is unsupported by evidence
Fraudulent claims or misuse of this policy may lead to blacklisting and/or legal action.
📍 Note on Limited Edition or Out-of-Stock Items
If the exact product is out of stock, we’ll offer:
A similar product of equal value
Or a credit voucher valid on zoneck.in
💬 Need Help?
Our support team is here for you!
📧 Email: help.zoneck@gmail.com
📞 Phone: +91 85995 00008
Zoneck is committed to authenticity, fairness, and quality. This policy ensures a secure shopping environment for genuine customers, while preventing misuse and protecting our community.