Frequently Asked Questions

Visit our Track Order page or use the tracking link sent via SMS and email after dispatch.

Ready-made orders: 3–7 business days. Custom stitched orders: 5–12 business days (includes stitching time). Express delivery available in select metro cities.

Yes! Free shipping on all orders above ₹999 across India. Orders below ₹999 have a flat ₹60 shipping charge.

We currently ship within India only. International shipping is coming soon!

We offer a 7-day easy return policy. Items must be unworn, unwashed, and with original tags. Custom-stitched items can only be exchanged (no return) unless there is a manufacturing defect.

Yes, exchanges are available within 7 days of delivery. Contact us via WhatsApp (+91 85999 50008) or email to initiate.

Refunds are processed within 5–7 business days to your original payment method. COD refunds are issued via bank transfer.

We accept UPI, credit/debit cards, PhonePe, net banking, and Cash on Delivery (COD).

Yes, COD is available across India. A ₹30 handling charge applies to COD orders.

Absolutely. We use industry-standard SSL encryption. Payments are processed through PCI-compliant gateways. We never store your card details.

We stitch your outfit to your exact body measurements — not standard S/M/L/XL. It's made specifically for you, ensuring a perfect fit.

You can add body measurements in your account profile or at checkout. Follow our measurement guide for accuracy.

3–5 extra business days for stitching, on top of the standard 3–7 day shipping. Total: 5–12 business days.

Custom items can be exchanged for defects or significant deviations from your measurements. Free fit adjustments are offered within 7 days.

Currently available for the Suits category. We're expanding to more categories soon.

Upload your photo and see how any outfit looks on your body before ordering. It's powered by Google's latest generative AI.

Yes, completely free! Available directly in your cart.

No. Your photos are processed in real-time and NOT stored on our servers. They are discarded immediately after processing.

Register with your phone number or email at zoneck.com/account. It takes less than a minute.

Use our detailed Size Guide at zoneck.com/size-guide. We recommend measuring your bust, waist, and hip for the best fit.